Product information
STANDARD SHIPPING
We offer free standard shipping within Australia, on all orders over $80.
Orders under $80 incur a flat shipping rate of $10.
We ship worldwide 🌏 International orders incur a $25 flat shipping rate.
_____________________________________
EXPRESS SHIPPING
If you can't wait to get your hands on your order, we offer express shipping for $15 flat rate.
Please see the Australia Post website for express shipping time frames.
_____________________________________
ORDER CONFIRMATION
You will receive a confirmation email that contains your tracking information once your items have been shipped.
If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Processing times of orders may take between 1-7 business days, but please rest assured knowing we are working like busy little bees behind the scenes to get your orders out as quickly as possible 🐝
_____________________________________
SHIPPING TIMEFRAMES
For orders within Australia, please allow 2-7 business days from the date of shipping for your parcel to arrive. Please note that due to the Covid-19 situation, Australia Post deliveries may take a little longer to get to you than usual. If you need your items in a hurry we always suggest choosing Express Post.
For international orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national/state holidays and the delivery timeframe excludes delays caused during international customs processing.
All shipped items will be sent via Australia Post using the selected method at checkout.
If you have any questions please send us an email at support@gogirl.com.au and we'll be happy to help 💌
At Go Girl, our aim is for you to be fully satisfied with every item you buy. However, we understand that there may be instances where this is not the case, and we are here to assist you in such situations.
Please be aware that unless the item you have purchased is found to be faulty, all costs associated with returning the item will be the responsibility of the customer.
_____________________________________
ONLINE REFUNDS AND EXCHANGES
Should you wish to return or exchange an item online, start by completing the returns form which will have been included in your order.
To be eligible for a refund or exchange, an item must be:
✔️ Returned within 30 days from the date of delivery
✔️ In its original packaging
✔️ In its original condition (unworn, unwashed and unused with all tags and protective stickers attached)
❌ We do not offer returns/exchanges on sale items unless faulty
❌ Due to hygiene reasons you cannot return swimwear or earrings
_____________________________________
IN STORE EXCHANGES
Should you wish to return your online order to one of our bricks and mortar stores, the in store returns policy of exchange or credit note only (no refunds) will be accepted.
Go Girl Hervey Bay
🏠 415 The Esplanade, Torquay, Hervey Bay 4655
Go Girl Airlie Beach
🏠 370 Shute Harbour Road, Airlie Beach 4802
_____________________________________
I RECEIVED AN INCORRECT PRODUCT
We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to email support@gogirl.com.au immediately so we can rectify the problem at no cost to you.
_____________________________________
I THINK I HAVE A FAULTY PRODUCT
You are always entitled to a refund if a consumer guarantee is not met.
Our number one priority is keeping our customers happy! If you believe our products haven’t stood the test of time, our friendly team members will be able to assess your product for faults.
If you ordered one of our precious cargo pieces, please note that we take no responsibility for damages during transport.
To avoid any delays, before you send your item back ensure to:
✔️ Take a clear photo of the fault (blurry or far away photos will not be accepted)
✔️ Email us at support@gogirl.com.au with the image and a description of the fault
✔️ Include your full name, order number and date in the email
Once we receive your email we will then advise you on how we will proceed with your return._____________________________________
GARMENT CARE
Go Girl products are delicate and require a gentle hand-wash only in cold water with a mild detergent (hot water can cause dye to run and clothing to shrink). We will not be held responsible for items of clothing that have been incorrectly cared for.Need a little more assistance? Email 💌 support@gogirl.com.au
RAYON - BAMBOO - COTTON - SILK BLENDS - POLYESTER
If you follow the directions on the garment care label, it will ensure you get the most wear from your new Go Girl, Bodacious, Jar of Hearts and La Sofia clothing.
Care Label: Rayon
Hand wash in cold water with mild detergent. Air dry flat away from sunlight. Use low to medium heat for ironing with a cloth as a barrier. Professional dry cleaning is an option. Store in a cool, dry place. Promptly treat stains with gentle stain remover.
Care Label: Bamboo
Hand wash in cold water with mild detergent. Lay flat to dry, away from direct sunlight. Iron on low to medium heat with a cloth as a barrier. Professional dry cleaning recommended. Avoid excessive moisture. Store in a cool, dry place. Promptly treat stains with gentle stain remover.
Care Label: Cotton
Hand wash in cold water with mild detergent. Tumble dry on low heat or air dry. Iron on medium to high heat when slightly damp. Dry cleaning optional. Avoid excessive sunlight. Store in a cool, dry place. Treat stains promptly.
Care Label: Silk-Blends
Hand wash with cold water and gentle detergent or use delicate cycle. Air dry flat, away from direct sunlight. Iron on low temperature with a pressing cloth. Professional dry cleaning recommended. Avoid excessive moisture. Store in a cool, dry place. Treat stains promptly with gentle stain remover.
Care Label: Polyester
Hand wash in cold water with mild detergent. Tumble dry on low heat or air dry. Iron on low to medium heat if necessary. Dry cleaning rarely needed. Store in a cool, dry place away from sunlight. Treat stains promptly with gentle stain remover.