FAQ

Does Go Girl have a physical store or is it online based only?

We have two physical store locations:
Hervey Bay - Shop 6 415 The, Esplanade, Torquay QLD 4655
Airlie Beach - Shop 12/370 Shute Harbour Rd, Airlie Beach QLD 4802

 

Where is Go Girl based?

Go Girl is an Australian based company and our warehouse and office is located in QLD.

 

I placed an order but haven’t received a confirmation email, what do I do?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame simply send an email to our Customer Care team at support@vaniggy.com or contact us on Facebook.

 

Can I cancel or make changes to my order?

We're certainly happy to make any changes to your order prior to shipping. We try to process orders very quickly, so changes and cancellations cannot always be fulfilled. You should immediately contact our Customer Care team at support@vaniggy.com or on Facebook with your change/cancellation request details. 

We'll then get back to you to confirm if we are able to make your requested changes. All orders that have been canceled before being shipped will be refunded to your method of payment. Unfortunately, we are not able to cancel an order after it has already been shipped.

 

Do you have a sizing chart?

Unfortunately we do not have a generic sizing chart as our products do vary. However, we do provide size guides for most products in the product information. If you have further questions on sizing please contact our Customer Care team at support@vaniggy.com or on Facebook and we'll be happy to help you.

 

Where is my tracking information?

You will receive a confirmation email once your order has been shipped, that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. 


For orders within Australia, please allow 2-5 business days from the date of shipment for your parcel to arrive. For International orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national holidays and the delivery time frame excludes delays caused during international customs processing.

 

What if the item I want is sold out in my size?

Our items can sell out within hours and we are not always able to restock them, but we always do our best to ensure full size ranges are available & that our website is up to date with correct stock quantities. In the unlikely event that you order an item that is out of stock we will contact you via email to offer you an exchange item, or will refund for the item.

 

If you have any other questions please send us an email at support@vaniggy.com and we'll be happy to help 💌