FAQ

PLACING AN ORDER

Ordering online from GO GIRL is easy! When viewing an item simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your cart at any time by clicking on the ‘Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart you can either continue shopping or continue to checkout and place your order.

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 HOW DO I CHECKOUT?

Once you have your desired items in your cart simply click the ‘Checkout’ button. You will then be prompted to either sign-in to your account or to create a new account. You may also choose Express Checkout via Paypal.

Next, choose your preferred shipping method and enter any discount codes you wish to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

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WHERE IS MY CONFIRMATION EMAIL?

Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame simply send an email to our Customer Care team at isales@gogirl.com.au or contact us on Facebook.

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HAVING TROUBLE PLACING AN ORDER?

If for any reason you are unable to place an order online please email our Customer Care team at isales@gogirl.com.au or hit us up on Facebook and we'll be glad to help.

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CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We're certainly happy to make any changes to your order prior to shipping. We try to process orders very quickly, so changes and cancellations cannot always be fulfilled. You should immediately contact our Customer Care team at isales@gogirl.com.au or on Facebook with your change/cancellation request details included in the email. We'll then get back to you to confirm if we are able to make your requested changes.All orders that have been cancelled before being shipped will be refunded to your method of payment. Unfortunately, we are not able to cancel an order after it has already been shipped.

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DO YOU HAVE A SIZING CHART?

Unfortunately we do not have a generic size chart as our products do vary. However, we do provide size guides for most products in the product information. If you have further questions on sizing please contact our Customer Care team at isales@gogirl.com.au or on Facebook and we'll be happy to help you.

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WHERE IS MY TRACKING INFORMATION?

You will receive a confirmation email once your order has been shipped, that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. For orders within Australia, please allow 2-5 business days from the date of shipment for your parcel to arrive. For International orders, please allow 5-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national holidays and the delivery time frame excludes delays caused during international customs processing.

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WHAT IF THE ITEM IS SOLD OUT IN MY SIZE?

Our items can sell out within hours and we are not always able to restock them but we always do our best to ensure full size ranges are available & that our website is up to date with correct stock quantities. In the unlikely event that you order an item that is out of stock we will contact you via email to offer you an exchange item, or will refund for the item.